Solution Maintenance & SupportA common challenge that our clients face in rolling out new business systems in their organization is "upkeep" - ensuring the solution continues to be efficient and effective in supporting the business. This includes, but is not limited to:
Particularly in smaller organizations, these responsibilities often fall upon an end-user in the business (who may not have sufficient technical skills) or IT (who may not have sufficient business knowledge). We have helped clients bridge this gap by providing maintenance and support services for a growing number of Business Systems. Requests are logged and managed on our secured online Incident Management system which provides subscribing clients greater visibility over the status and resolution of incidents. |
Supported Solutions |